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Terms and Conditions

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website, the Recon Store (Recon Store) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Recon Store. Please note that before placing an Order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from the Recon Store.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1

We operate the website eustore.recon.com. We are T101 Limited, a company registered in England and Wales under company number 03877939 and with our registered office at Avaland House, 110 London Road, Apsley, Hemel Hempstead, HP3 9SD.

1.2

How to contact us:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact us at eustore@recon.com or via the Contact Us section of our website. If you are emailing us or writing to us please include details of your Order to help us to identify it. Your cancellation is effective from the date you send us the e-mail.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at eustore@recon.com, via the Contact Us section of our website or by writing us via our postal address at:

T101 Ltd
Ecommerce Department
89 Shepperton Road
London
N1 3DF
United Kingdom.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by SMS message to the e-mail address or mobile telephone number you provide to us in your Order. If we are unable to contact you via these methods, we may write to the postal address listed on your Order.

2. OUR PRODUCTS

2.1

The images of the Products on the Recon Store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2

Although we have made every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements indicated on our site have a 3% tolerance.

2.3

The packaging of the Products may vary from that shown on display images.

3. USE OF RECON STORE

Your use of the Recon Store is governed by these Terms of website use Policy. Please take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

5. AGE RESTRICTION

5.1

You may only purchase Products from the Recon Store if you are at least 18 years old.

5.2

Products on the Recon Store can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through the Recon Store.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the order process.

6.2

After you place an order, you will receive an e-mail from us acknowledging that we have received your Order. However, please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 6.3.

6.3

We will confirm our acceptance to you by sending you an e-mail that confirms that Products have been ordered (Order Confirmation). The Contract between us will only be formed when we receive your payment and we send you the Order Confirmation.

6.4

We will confirm that the Products have been dispatched to you through an email (Dispatch Confirmation).

6.5

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on Recon Store as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your Order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. OUR RIGHT TO VARY THESE TERMS

7.1

We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

7.2

Every time you order Products from us, the Terms in force at the time of your Order will apply to the Contract between you and us.

7.3

We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4

If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. YOUR CONSUMER RIGHT OF RETURN AND REFUND

8.1

You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2

However, this cancellation right does not apply in the case of:

(a) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them;

(b) any Products which become mixed inseparably with other items after their delivery;

(c) any Products that are made to your specifications or are personalised in any way; or

(d) any sealed Products which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery, as more thoroughly defined on our returns page which can be accessed here - http://eustore.recon.com/pages/returns.

8.3

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your ContractEnd of the cancellation period
Your contract is for a single product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the product.
Example: if we provide you with a dispatch confirmation on 1 january and you receive the product on 10 january you may cancel at any time between 1 january and the end of the day on 24 january.
Your contract is for either of the following:
  • one Product which is delivered in instalments on separate days.
  • multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last installment of the product or the last of the separate products ordered.
Example: if we provide you with a dispatch confirmation on 1 january and you receive the first installment of your product or the first of your separate products on 10 january and the last installment or last separate product on 15 january you may cancel in respect of all installments and any or all of the separate products at any time between 1 january and the end of the day on 29 january.
Your contract is for the regular delivery of a product over a set period. The end date is 14 days after the day on which you receive the first delivery of the products.
Example: if we provide you with a dispatch confirmation on 1 january in respect of products to be delivered at regular intervals over a year and you receive the first delivery of your product on 10 january, you may cancel at any time between 1 january and the end of the day on 24 january. 24 january is the last day of the cancellation period in respect of all products to arrive during the year.
8.4

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at eustore@recon.com or via the Contact Us section of the website. Please include details of your Order including your Order number in your email to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5

Once we have received your cancellation notice, we will then send you a returns note to fill in. If you have already received the Products or they are already in transit prior to sending us your cancellation notice, you will need to affix this returns note to the front of the parcel containing the goods to be returned quoting your Order number. Please also make a note of your Order number for your future reference.

8.6

If you cancel your Contract before we have shipped the Product to you we will:

(a) refund you the price you paid for the Products;

(b) refund any delivery costs you have paid.

(c) make any refunds due to you as soon as possible.

8.7

[THIS SECTION INTENTIONALLY LEFT BLANK]

8.8

If a Product has been delivered to you before you decide to cancel your Contract:

(a) you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If returning items to us by post, please send these to T101 Limited, E-Commerce Department, 89 Shepperton Road, London, N1 3DF, UK;

(b) unless the Product is faulty or not as described (in this case, see clause 8.8(c)), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery; and

(c) if you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. The maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.9

We will refund you on the credit card, debit card or PayPal account used by you to pay. If you used a gift card to pay for the Product we may refund you with another gift card of the same amount or with store credit if the refund is likely to exceed the price you paid for the goods.

8.10

Please note that we are permitted by law to reduce your refund to reflect any reduction in value of the goods, if this has been caused by your handling of them in a way which would not be permitted in a shop.

8.11

We are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9. DELIVERY

9.1

We will contact you with an estimated delivery date, which will be within 35 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens.

9.2

Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us, and the Products will be your responsibility from that time.

9.3

You own the Products once we have received payment in full, including all applicable delivery charges.

9.4

If we miss the 35 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us in writing, by email or within the order notes during checkout before we accepted your Order that delivery within the delivery deadline was essential.

9.5

If you do not wish to cancel your Order under clause 9.4 straight away, or do not have the right to do so under clause 9.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

9.6

If you do choose to cancel your Order for late delivery under clause 9.4, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery as more closely defined and subject to the limit under clause 8.6 (b).

10. INTERNATIONAL DELIVERY

10.1

Aside from the United Kingdom, we can also deliver to the following countries; the Channel Islands, Jersey, Guernsey, Eire, Belgium, Netherlands, Luxemburg, France, Corsica & Monaco, Germany, Denmark, Italy, Sardinia & Sicily, Spain & Balearics, Portugal, Madeira, Azores, Greece, Andorra, Austria, Liechtenstein, Switzerland, Czech Rep, Hungary, Poland, Slovenia, Gibraltar, Malta, Slovakia, Turkey, Finland, Sweden, Norway, South Africa, USA, Canada, Mexico, China, Hong Kong, Australia, New Zealand and Japan (International Delivery Destinations). However there may be restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

10.2

If you order Products from the Recon Store for delivery to one of the International Delivery Destinations, your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

10.3

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your Order.

10.4

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10.5
We will accurately but sensitively fill out Customs Forms for applicable countries. We will not reduce the indicated value of a package for you, so please do not request this.

11. PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1

The prices of the Products will be as quoted on the Recon Store at the time you submit your Order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2

Prices for our Products may change from time to time, but changes will not affect any Order you have already placed.

11.3

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. For more information about VAT, please take a look at our help article on this topic.

11.4

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your Order. You can preview your delivery charges while shopping within your cart using the Shipping Rates Calculator. For extra information on what delivery options we have, please go to http://eustore.recon.com/pages/shipping

11.5

The Recon Store contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products listed may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Product's correct price is less than the price stated on the Recon Store, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

(b) if the Product's correct price is higher than the price stated on the Recon Store, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.

12. HOW TO PAY

12.1

You can only pay for Products using a debit card, credit card or PayPal. We accept the following cards; Visa, Mastercard and American Express.

12.2

Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card or PayPal account at the time your Order is processed.

13. MANUFACTURER GUARANTEES

13.1

Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

13.2

A manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14. OUR LIABILITY

14.1

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

14.2

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

15. EVENTS OUTSIDE OUR CONTROL

15.1

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.4

You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 45 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

16. COMMUNICATIONS BETWEEN US

16.1

When we refer, in these Terms, to "in writing", this will include e-mail.

16.2

You may contact us as described in clause 1.2.

17. OTHER IMPORTANT TERMS

17.1

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3

This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6

Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through the Recon Store and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.